Influence of Communication Policies on Employee’s Job Efficiency in Money Deposit Banks in Port Harcourt Metropolis
Article Sidebar
Main Article Content
Abstract
The study investigated the influence of communication guidelines on employees’ job efficiency in money deposit banks in Port Harcourt metropolis. The research design that was adopted in the study is the descriptive research design. The population of the study was 10 which consisted of professional employees in commercial banks in Port Harcourt Metropolis. The banks investigated include, The banks investigated include, GT Bank, NTA, by Location junction, Heritage Bank, Rumuola, Fidelity Bank, Aba Road, by GRA Junction, FCMB GRA junction Port Harcourt, First Bank Rumuola, Heritage Bank Rumuola, GT Bank Nnamdi Azikiwe Road Branch, Access Bank, Rumukurushi junction, Fidelity Bank, Rumuola, UBA Rumuokwuta, FCMB, by Kala Police Station all put together to employees and their assistants in each of the branches amounted to one (1) employee per branch. The sample size of 10 was used adopting the purposive sampling technique which implies that the entire population was studied.. The instrument used for data collection was questionnaires. The questionnaire was administered personally by the researcher. Out of the 10 copies of questionnaire distributed, only 8 representing 98% were duly completed and returned. The study based its analysis on the returned percentage. The study used simple percentages to answer the three research question and Chi-Square to test the null hypotheses. The study concluded that there are external, internal and social media communication policies significantly influence job performance of employees. Money deposit banks put the communication policies in place in order to safeguard information goodwill of the bank and staff discrete conduct on organizational matters. The study recommended among others that management of money deposit banks should provide training and retraining programmes for employees working in their establishments in order to be abreast of modern communication techniques.
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
References
Agomuo, E. E. (2005). Modern Office practice: Issues, Procedures and Practice. Nsukka: University of Nigeria press.
Agomuo, E. E. (2014). Modern practice: Issues, Procedures and Practice. Enugu: Debees Printing Services. Cambridge Publications & Research Int’l (p.93)
Chukwemezie, F. U. (2018). How to grow a new business. Port Harcourt. Newheaven press.
Igiri, P. C. and Ubani, C. (2014). Head-heart-hand in business. Port Harcourt: Alivic publications Limited.
Madden N. (2009). Sustainable business. New Delhi, Indian press.
National Teachers Institute (2010). Maintaining conducive business atmosphere. Kaduna:
Nwosu, B. O., Anaka, E. A. and Eleoba, P. C. (2017). Fundamentals business practice. Owerri: Chin and Chris ventures.
Ndinechi, G. I. and Ementa, C. N. (2013). Business Education Students‟ Rating of the Teaching of Word Processing and Desktop Publishing Skills in Employees’ job performance in tertiary institutions in South-east, Nigeria: Nigerian Journal of Business Education: 1 (2): 75 – 82
Nweke, E. O. (2015). Computer Operations with Office Manager’s of Employees in a Technology Environment, Office Technology and Management graduatesJournal 3 (6) October pp. 28
Nweke, E. O. (2017), The digital office, Minson Publishers, Port Harcourt
Oborah, J. O. and Eze, M. E. (2013). Appraisal of the Standard of Performance in Office administration by Higher National Diploma Students in Federal Polytechnic Idah. Nigerian Journal of Business Education. 1 (2): 261 – 268.
Osuagwu, O. E. (2015). Introduction to Computer Applications. Owerri: Joyfler Press and Allians Company. Perspective, Holiness University Press, Port Harcourt.
Sectorreforms the Nigerian Experience, Book of Proceedings Technological Combacks: Not dead, Just Resting, The Economist The professional employee’s handbook (revised edition)
Ubani, A. O. (2019). Teach how to behave in the office. Port Harcourt: Upturn printers and publishers.
Usman I. Z., Adamu B. (2015). The Impact of Technology in Banking
Walker, R. (2019). Achieving the Office administration skills. Owerri, Indi publishers
West, T. G. (2016). Business ethic techniques: New Perspective on ICT Compliance. Port Harcourt: Agipea Global Services.
www.cpima.org/heavymetals.pdf
www.usdepartmentofenergy