Assessment of Top Management’s Commitment on the Performance of Selected Restaurants in Ilorin Metropolis, Nigeria
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Abstract
Building a successful business that will be competitive in today’s business environment has become a major concern for most business organizations across the globe. The objective of this study is to investigate the effect of top management commitment on the performance of Restaurants in Ilorin Metropolis. Leadership-based theory was underpinned for this study. The study adopted cross-sectional research survey design. Simple random sampling technique was used to select six (6) registered restaurants in Ilorin. Inferential and descriptive statistic was utilized in the study, and the hypotheses were tested using regression analysis via structural equation modelling using Pls4. findings from the study revealed that top management commitment has a significant effect on the performance of Restaurants in Ilorin with an R2 of 0.459 and P-value of 0.010. The study concludes that top management commitment influences the performance of restaurants in Ilorin. The study recommends that continuous TQM education should be undertaken at all levels, even for those firms that have already acquired a high degree of awareness of the concept (TQM). Additionally, the study also recommends that management of the organizations should take appropriate measures to retain their customers.
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