Flexible Working Arrangements and Employees' Job Satisfaction in Hospitality Industry
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Abstract
This research work examined the effect of flexible working arrangements on employees’ job satisfaction in hospitality industry in Ilorin metropolis. Ten hotels were selected and 216 close-ended copies of questionnaire were distributed across the ten selected hotels to collect the quantitative data. Five employees were also purposively selected for interview using semi-structured interview. Structural Equation Model (PLS-SEM) and SPSS were used to analyze the quantitative data while thematic analysis was used to analyze the qualitative data with the aid of NVIVO software. The statistical result showed a positive and significant effect of flextime, shift work and job sharing on employees’ job commitment and employees’ productivity. Part-time on the other hand has no significant relationship with employees’ job commitment and employees’ productivity at the selected hotels. The qualitative finding also supported the quantitative result, it was revealed that flextime, shift work and job sharing have a significant effect on employees’ job commitment and employees’ productivity. The qualitative findings however showed that effective implementation of part time will have a significant impact on employees’ job satisfaction. The study concluded that flexible working arrangements are indeed drivers of business as it decreases absenteeism and increases employee turnover. The study recommends that there should be trust and effective communication between the parties. Proper communication will allow both parties to understand the needs of each other and negotiate terms that are acceptable to both.
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