Effect of Facility Management Practice on Airport Facilities and Services in Lagos, Nigeria
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Abstract
Efficient management and maintenance is a key factor in the success of airport operations and services. Therefore, this study investigated the effect of facility management practices on airport services and facilities at Murtala Muhammed Airport in Lagos, Nigeria. The passengers at the three airport terminals' were randomly sampled and the study found that public agencies, concession companies including other airlines and operators were in charge of managing the airport facilities. The Correlation Analysis's findings also revealed a statistically significant relationship between facility management practices and the facilities at the three (3) terminals of the airport. The results of the Kruskawalis test on the direct, indirect, and induced effects of facility management practices on airport facilities and services revealed that the differences are statistically significant based on the opinions of the passengers. The study came to the conclusion that effective facilities management practices have a great deal of potential to enhance airport efficiency, overall operations and service quality. In order to improve airport service operation and infrastructure as well as improved global rankings of Nigerian airports, it was recommended adequate facility management practice with relevant professionals should be adopted in Nigerian airports.
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