OLLOR, H. Y.; ESSIEN, S. S. Service Processes and Guest Satisfaction in the Hotel Industry in Uyo, Akwa Ibom State. African Journal of Management and Business Research, [S. l.], v. 4, n. 1, p. 19–40, 2022. Disponível em: https://publications.afropolitanjournals.com/index.php/ajmbr/article/view/146. Acesso em: 26 oct. 2025.